Responsible Gaming at 7win

Our Commitment to You

At 7win, we believe that gambling should always be a form of entertainment — never a source of financial stress, emotional harm, or personal hardship. Our responsible gaming policy is built around the principle that every player deserves a safe environment where they remain in full control of their gaming activity at all times.

7win serves adult players aged 21 and above across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi. We provide practical tools and clear guidance so that every session on our platform remains fun, responsible, and within your personal comfort zone.

Know Your Limits — Practical Tips

Responsible gaming starts with a clear-headed approach before you even open the app. Setting personal rules and sticking to them is the single most effective way to keep gambling enjoyable over the long term.

Follow these practical guidelines every time you play on 7win:

• Decide on a fixed budget before you start — and treat any loss as the cost of entertainment, not money to be recovered.
• Never gamble with borrowed money, rent, food budgets, or funds earmarked for family needs.
• Take regular breaks — step away from the screen every 45-60 minutes to reset your focus.
• Do not gamble when you are feeling stressed, upset, intoxicated, or emotionally vulnerable.
• Balance gambling with other leisure activities — sport, family time, hobbies, and social events.

Recognising Signs of Problem Gambling

Problem gambling can affect anyone, regardless of income, education, or background. Recognising the early warning signs is the first step toward getting help. If you identify with any of the following, we strongly encourage you to reach out.

• Spending more money or time gambling than you originally intended.
• Chasing losses — continuing to bet in an attempt to win back money you have already lost.
• Neglecting work, study, family responsibilities, or daily routines because of gambling.
• Borrowing money from family or friends, or selling assets to fund gambling sessions.
• Feeling anxious, irritable, or restless when not gambling or when trying to cut down.
• Lying to family members or hiding gambling activity from those close to you.

How 7win Supports Responsible Gaming

We have built a suite of player-protection features directly into the 7win platform. These tools are free, easy to use, and designed with Bangladeshi players in mind. You do not need to contact support to enable most of them — they are accessible from within your account settings at any time.

Our platform-level responsible gaming features include:

• Voluntary deposit limits (daily / weekly / monthly) — set from your profile page, effective immediately.
• Short time-outs from 24 hours to 6 weeks — your account is locked for betting and casino play during this period.
• Permanent self-exclusion — available on request via our support team. Once set, this cannot be reversed for a minimum of six months.
• Session-length reminders that pop up at your chosen interval so you always know how long you have been playing.

To activate a time-out, permanent self-exclusion, or to request account closure, please email our support team at [email protected] or use the live chat feature inside the app. We respond within 24 hours and will never ask you for a reason when you want to stop.

Protecting Minors

7win strictly prohibits anyone under the age of 21 from registering an account, depositing funds, or participating in any game on our platform. We enforce this through mandatory identity and age-verification checks during the registration process. If we suspect or discover that a player has misrepresented their age, the account will be immediately suspended, all winnings will be voided, and any deposited funds will be returned to the payment source.

We also encourage parents and guardians to use parental-control software if a family device is shared with minors, to ensure that children cannot access 7win or similar platforms. Safe browsing tools such as Net Nanny and Qustodio are effective options available in Bangladesh.