Privacy Policy

At 7win, your privacy is a fundamental right we take seriously. This Privacy Policy explains in plain language what personal information we collect when you use our online casino and sports betting platform, how we use that information, with whom we may share it, and the steps we take to keep it secure. By accessing or using 7win, you agree to the practices described in this document.

This policy applies to all users of the 7win website and services, including players based in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh. We are committed to maintaining the trust you place in us, and we handle your data with the care it deserves under internationally recognised data-protection principles.

1. Information We Collect

When you register and use 7win, we collect certain categories of personal information to provide you with a safe, functional, and personalised experience. The categories of data we collect include:

• Registration details: full name, username, date of birth, email address, and mobile number.
• Identity verification documents (KYC): national ID, passport, or driving licence images as required by our responsible-gaming obligations.
• Financial information: deposit and withdrawal transaction records, payment method references (e.g. bKash or Nagad account numbers), and account balance history.
• Technical data: IP address, device type, operating system, browser type, session timestamps, and login history.
• Gameplay data: bet history, game preferences, bonus usage, and session duration — used to personalise your experience and comply with responsible gaming requirements.

We collect only the minimum information necessary to deliver our services. We do not collect sensitive categories of data such as political opinions, religious beliefs, or health information.

2. How We Use Your Information

The personal information we hold is used strictly for legitimate operational purposes. Specifically, we use your data to:

• Create and manage your 7win account, verify your identity, and process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Deliver the games, cricket betting markets, live casino tables, slots, and crash games you request.
• Award bonuses, free spins, and daily promotions, and calculate wagering requirements accurately.
• Communicate important service updates, security alerts, and (where consented) promotional offers by email or SMS.
• Detect, investigate, and prevent fraud, money laundering, underage gambling, and other prohibited activities in accordance with responsible gaming obligations.
• Improve our platform through internal analytics, A/B testing, and performance monitoring — all carried out using anonymised or aggregated data wherever possible.

3. Sharing Your Information

7win does not sell, rent, or trade your personal data. We may share your information only in the following limited and necessary circumstances:

• Service providers: payment processors (bKash, Nagad, Visa network partners), identity verification services, and fraud prevention tools who are bound by strict data-processing agreements.
• Legal compliance: regulators, law-enforcement agencies, or courts when we are legally required to disclose information by applicable law.
• Business transfers: in the event of a merger, acquisition, or asset sale, your data may be transferred to a successor entity subject to the same privacy obligations outlined in this policy.

In every case, we apply the principle of data minimisation: we share only the specific data fields required for the purpose, nothing more.

4. Cookies and Tracking Technologies

7win uses cookies and similar tracking technologies to operate the platform, remember your session preferences, and analyse usage patterns. Cookies are small text files placed on your device. We use the following types: essential cookies (required for login and security), functional cookies (remembering your language and display settings), and analytics cookies (aggregated, anonymised usage statistics to improve the site).

You can control cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the 7win platform, including your ability to log in and complete transactions. Continuing to use 7win after being informed of our cookie use is taken as acceptance.

5. Data Security

We implement a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encrypted data transmission, firewalled server infrastructure, access controls limiting data visibility to authorised personnel only, regular security audits, and encrypted storage of sensitive account credentials.

While we invest heavily in security infrastructure, no online platform can guarantee absolute security against all threats. We encourage you to use a strong, unique password for your 7win account, enable any available two-step verification, and notify us immediately at [email protected] if you suspect any unauthorised access to your account.

6. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations. In practice, active account data is retained for the duration of your account and for a further period of up to five years after account closure to comply with anti-money-laundering and responsible-gaming audit requirements. Anonymised analytics data may be retained indefinitely. When data is no longer needed, we securely delete or anonymise it so it can no longer be associated with you.

7. Your Privacy Rights

As a 7win user, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line 'Privacy Request'. We will respond within three business days:

• Right of access: request a copy of all personal data we hold about you.
• Right of rectification: request correction of any inaccurate or incomplete personal data.
• Right to erasure: request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements.
• Right to restrict processing: ask us to limit how we use your data while a dispute or correction request is being resolved.
• Right to withdraw consent: where processing is based on your consent, withdraw it at any time without affecting the lawfulness of processing before withdrawal.

We will never discriminate against you for exercising any of these rights. Your access to 7win services will not be affected by a privacy rights request unless the data in question is required to operate your account.

8. Third-Party Links

The 7win website may, from time to time, contain links to or integrations with third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. These providers operate their own privacy policies and data-handling practices. 7win is not responsible for the privacy practices of any third-party provider. We recommend reviewing the relevant provider's privacy policy before engaging with their content through our platform.

9. Children's Privacy

7win is strictly an adult platform. Our services are intended exclusively for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we discover that personal information has been collected from a person under 21 without proper age verification, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe their child has registered on 7win are encouraged to contact us immediately at [email protected].

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform message before the changes take effect.

Your continued use of 7win after any update to this policy constitutes your acceptance of the revised terms. If you disagree with a material change, you should stop using the platform and may request account closure by contacting us at [email protected].

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7win handles your personal data, please contact our Privacy team. We aim to respond to all privacy-related queries within three business days (Bangladesh Standard Time, UTC+6).

Email: [email protected] — Please include your registered username and the subject 'Privacy Request' so we can locate your account and respond efficiently.